Elevate your career with TELUS Health as a Critical Incident Coordinator in a remote setting. Leverage your crisis management skills and bilingual proficiency to offer vital support after workplace incidents.
In this full-time role, you will be an integral part of the Critical Incident team. Reporting to the Team Manager, you will manage telephone intakes, perform needs assessments, and assign service providers. Additionally, you'll address email inquiries, ensuring timely support and effective crisis resolution.
Key Responsibilities:
- Answer calls from managers seeking support post-incident
- Assign suitable service providers for interventions
- Manage the team's email requests seamlessly
Requirements:
- Post-secondary degree or equivalent
- Bilingual in English and French
- Minimum two years of customer service experience
- Strong organization and multitasking skills
- Ability to manage crises professionally
Bring your empathy, decision-making capabilities, and a positive attitude to TELUS Health's Critical Incident team.
TELUS Health Critical Incident Coordinator in Québec employer: TELUS Health
TELUS Health is an exceptional employer that prioritizes the well-being of its employees while driving innovation in health solutions. With a comprehensive total rewards package, including competitive salaries, generous vacation time, and flexible work arrangements, TELUS Health fosters a supportive and inclusive culture that encourages professional growth and community engagement. Employees are empowered to make a meaningful impact in the lives of others, all while working in a dynamic environment that values diversity and collaboration.
