TELUS Health is seeking a dedicated Quality Assurance and Continuous Improvement professional to manage high-volume appeal files within a structured, privacy-conscious process. You will engage with employees, employers, and union representatives across multiple agreements, ensuring timely, accurate updates and escalation prevention.
The role emphasizes precise adherence to processes, strong communication, and a patient, empathetic approach in challenging situations while upholding
Remote Appeal Case Specialist in Toronto employer: TELUS Health (Canada)
TELUS Health (Canada) is committed to fostering healthy work environments, particularly in the context of mental health. The company offers a comprehensive range of services to support the mental, physical, and financial well-being of individuals and businesses. As an independent consultant, employees have the flexibility to manage their schedules while providing quality clinical support through the Employee Assistance Program.
