At a Glance
- Tasks: Lead AI and digital transformation initiatives to enhance customer journeys.
- Company: Join TELUS Digital, a leader in innovative customer experience solutions.
- Benefits: Enjoy hybrid work options, competitive salary, and professional growth opportunities.
- Other info: Collaborative environment with opportunities for innovation and career advancement.
- Why this job: Make a real impact on customer experiences using cutting-edge AI strategies.
- Qualifications: 5-10 years in management consulting or digital strategy with strong communication skills.
The predicted salary is between 126000 - 154000 $ per year.
Elevate customer journeys as TELUS Digital’s Associate Principal, CX Application Strategist. Lead AI and digital transformation initiatives within our global operations.
This exciting role allows you to work hybrid from Vancouver, BC, or remotely across Canada.
With 5-10 years in management consulting or product strategy, you’ll design innovative AI strategies and collaborate on implementation initiatives.
Your insight will help bridge business needs with technical capabilities in customer experience delivery.
Key
Responsibilities
- Bridge business strategy with AI-driven customer interaction projects
- Design and prototype innovative AI-centered CX strategies
- Collaborate to build comprehensive business cases for tech projects
- Identify high-impact opportunities for enhancing customer interaction
- Feed innovative ideas into the CX Product roadmap
Requirements
- 5-10 years in management consulting or digital strategy
- Proficiency in contact center tools and AI technologies
- Capable of explaining tech concepts to non-technical stakeholders
- Analytical mindset to quantify tech/AI business impacts
- Exceptional communication for executive-level engagements
Shape the future of customer experience with your expertise at TELUS Digital. #J-18808-Ljbffr
Digital Associate Principal, CX Applications in Calgary employer: TELUS Digital
As a leading digital consultancy in Canada, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong focus on professional development, we offer numerous growth opportunities and the flexibility of remote work, allowing you to balance your career with your personal life while contributing to meaningful projects in the healthcare sector.
