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Base pay range
CA$120,000.00/yr - CA$140,000.00/yr
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Manager - Recruitment's at TELUS Digital
Amazon Connect Architect
TELUS Digital seeks a passionate Software Development Architect to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Amazon Connect to build the next generation of customer engagement solutions.
About the Role
As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers.
Responsibilities
- Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services.
- Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity.
- To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, and automation.
- Develop and integrate custom features, APIs, and plug-ins to extend Amazon Connect’s capabilities for TELUS customers.
- Optimize system performance, reliability, and security while ensuring frictionless customer experiences.
- Work closely with stakeholders to understand and translate business requirements into technical solutions.
- Stay updated with AWS advancements, AI-driven contact center trends, and best practices to drive innovation within TELUS Digital.
Qualifications
- 5+ years of software development experience in cloud-based environments (AWS preferred).
- Strong programming skills in Python, Java, or Node.js.
- Experience with AWS services (Lambda, Lex, Polly, S3, Kinesis, DynamoDB, etc.).
- Hands-on experience with Amazon Connect or other CCaaS solutions is a strong asset.
Required Skills
- Software development experience in cloud-based environments.
- Programming skills in Python, Java, or Node.js.
- Experience with AWS services.
- Hands-on experience with Amazon Connect or other CCaaS solutions.
Equal Opportunity Statement
TELUS Digital is committed to diversity and inclusivity in the workplace.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Outsourcing and Offshoring Consulting
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Amazon Connect Architect employer: TELUS Digital
As a leading digital consultancy in Canada, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong focus on professional development, we offer numerous growth opportunities and the flexibility of remote work, allowing you to balance your career with your personal life while contributing to meaningful projects in the healthcare sector.
