Help telMAX residential and business customers resolve service concerns through clear communication, accurate records, and practical internet support.
As a Customer Support Specialist, you will maintain strong customer relationships while supporting inquiries throughout the customer lifecycle. You will provide information, process orders, update accounts, record correspondence, and address complaints professionally. The work includes level-1 troubleshooting, outage communication, and collaboration with other departments.
Key Responsibilities:
- Maintain accurate customer interaction and correspondence records
- Proactively contact customers about updates and concerns
- Provide real-time outage status and resolution communications
- Diagnose common hardware and software compatibility issues
- Collaborate across departments for seamless customer support
Requirements:
- Excellent problem-solving and interpersonal abilities
- Experience in a customer service role
- Call center experience is preferred
- Ability to prioritize varied workloads and remain organized
- Ability to work collaboratively and maintain composure under pressure
Use organized customer care, outage communication, and internet troubleshooting skills to strengthen service relationships with telMAX customers.
Internet Customer Care Specialist in Ottawa employer: telMAX
At telMAX Inc., we pride ourselves on being a leading employer in York Region, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our competitive compensation packages, comprehensive benefits, and opportunities for professional development within the rapidly expanding telecom sector. Join us to be part of a dynamic team that values integrity, agility, and customer-centricity, all while contributing to the future of digital infrastructure in Southern Ontario.
