Support telMAX customers through telephone and online channels while troubleshooting connectivity issues and guiding router, Wi-Fi, and firmware configurations.
Reporting to the Customer Service Team Lead, this Customer Support Specialist builds customer relationships throughout the service lifecycle. You will address inquiries, process orders, update accounts, document concerns, and provide prompt resolutions. The role also supports retention strategies and customer experience improvements.
Key Responsibilities:
- Respond to inquiries and provide product or service information
- Process orders, update accounts, and document customer concerns
- Troubleshoot level-1 connectivity, equipment, and network performance issues
- Guide router setups, Wi-Fi optimization, and firmware updates
- Escalate unresolved issues and follow up through resolution
Requirements:
- Secondary school graduation certificate or equivalent experience
- Strong English oral and written communication skills
- Proven customer service experience and satisfaction commitment
- Microsoft Office Suite proficiency, including Word, Excel, and Outlook
- Telecommunications or network experience is an asset
Apply customer service, technical troubleshooting, and clear communication to support reliable telMAX experiences across Southern Ontario.
Customer Support Specialist Telecommunications in Ottawa employer: telMAX
At telMAX Inc., we pride ourselves on being a leading employer in York Region, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our competitive compensation packages, comprehensive benefits, and opportunities for professional development within the rapidly expanding telecom sector. Join us to be part of a dynamic team that values integrity, agility, and customer-centricity, all while contributing to the future of digital infrastructure in Southern Ontario.
