Join telMAX as an Order Fulfillment Specialist, where you will streamline the customer journey from sale to installation. Focus on process improvement and enhance operational efficiency.
This position reports to the Manager of Operations Enablement and emphasizes collaboration with various teams to ensure smooth transitions for customers. You will manage order tracking and resolve issues proactively while contributing to process optimization and reporting performance metrics.
Key Responsibilities:
- Act as primary contact for customers during onboarding
- Track and manage order slippage and cancellations
- Engage in proactive issue resolution for customers
- Develop materials that enhance customer education
- Provide feedback for continuous process improvement
Requirements:
- 2+ years in a similar role or in telecommunications
- Excellent organizational skills and attention to detail
- Ability to communicate effectively with diverse teams
- Strong problem-solving abilities under pressure
- Bachelor's degree or equivalent experience
Enhance customer engagement and streamline operations as an Order Fulfillment Specialist with telMAX.
Order Fulfillment Specialist Position at telMAX in Markham employer: telMAX
At telMAX Inc., we pride ourselves on being a leading employer in York Region, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our competitive compensation packages, comprehensive benefits, and opportunities for professional development within the rapidly expanding telecom sector. Join us to be part of a dynamic team that values integrity, agility, and customer-centricity, all while contributing to the future of digital infrastructure in Southern Ontario.
