Join telMAX as a Customer Support Specialist in York Region. Engage with customers, resolve inquiries, and maintain strong relationships through excellent communication and support.
This role reports to the Customer Service Team Lead, focusing on providing outstanding service and support. You will address customer inquiries through various channels, ensuring accurate record-keeping and proactive relationship building. Troubleshooting basic technical issues and guiding customers with connectivity setups will be part of your day-to-day responsibilities.
Key Responsibilities:
- Respond to customer inquiries via phone and online platforms
- Maintain accurate records of customer interactions
- Troubleshoot internet and connectivity issues
- Guide customers through technical configurations
- Communicate updates during service outages
Requirements:
- Strong written and verbal communication skills
- Previous experience in a call center environment preferred
- Proficiency in Microsoft Office Suite
- Highly organized with effective problem-solving skills
- Commitment to customer satisfaction
Enhance customer loyalty and satisfaction as a vital Customer Support Specialist with telMAX.
Customer Support Specialist at telMAX in Markham employer: telMAX
At telMAX Inc., we pride ourselves on being a leading employer in York Region, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our competitive compensation packages, comprehensive benefits, and opportunities for professional development within the rapidly expanding telecom sector. Join us to be part of a dynamic team that values integrity, agility, and customer-centricity, all while contributing to the future of digital infrastructure in Southern Ontario.
