Lead transformative initiatives at telMAX as Senior Manager of Process Improvement & Transformation. Focus on optimizing cross-departmental functions to elevate customer experience and operational efficiencies.
This role involves reporting to the VP of Product Management & Customer Experience. You will diagnose challenges and implement effective changes that streamline workflows and enhance customer journeys. Your leadership will drive collaboration and accountability across various teams.
Key Responsibilities: • Diagnose and address process inefficiencies across functions • Design and implement effective customer engagement processes • Activate cross-functional collaboration to achieve goals • Establish clear outcomes and accountability for improvements • Measure and optimize customer and operational metrics
Requirements: • Track record in leading transformation from start to finish • Hands-on experience in process improvement methodologies • Familiarity with telecommunication or similar industries • Bachelor's degree in Business, Engineering, or relevant field • Certification in process optimization preferred
Your expertise will be essential in improving customer interactions and operational excellence at telMAX. #J-18808-Ljbffr
Senior Process Improvement Role at telMAX in Markham employer: telMAX Inc.
TelMAX Inc. is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals in the FTTH construction sector. With a strong focus on employee growth and development, team members are encouraged to enhance their skills while contributing to impactful projects across Southern Ontario. The company offers competitive benefits and a supportive environment that values safety, quality, and client satisfaction, ensuring that every employee feels valued and empowered in their role.
