Lead process improvement and transformation at telMAX in York Region through cross-functional execution, root-cause analysis, and scalable ways of working. Reporting to the VP, Product Management & Customer Experience, this Senior Manager connects Product, CEX, Care, Sales, Field Ops, Systems, and Network. The role turns customer insights, journey strategy, and experience blueprints into operational improvements. It carries initiatives from problem definition through implementation, adoption, and measurable impact. Key Responsibilities:
Identify and prioritize cross-functional improvement opportunities Diagnose root causes across end-to-end processes and workflows Activate customer experience blueprints operationally Mobilize teams toward measurable transformation results Establish ownership, milestones, dependencies, and success measures Requirements:
Cross-functional transformation leadership experience Hands-on end-to-end process redesign experience Analytical background using operational metrics Bachelor’s degree, diploma, or equivalent experience Process Design or Journey Design certification is an asset Apply process improvement, customer experience, and transformation leadership to help telMAX deliver sustained operational results.
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Senior Process Improvement Manager in Markham employer: telMAX Inc.
TelMAX Inc. is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals in the FTTH construction sector. With a strong focus on employee growth and development, team members are encouraged to enhance their skills while contributing to impactful projects across Southern Ontario. The company offers competitive benefits and a supportive environment that values safety, quality, and client satisfaction, ensuring that every employee feels valued and empowered in their role.
