Join telMAX as an Order Fulfillment Specialist, where you will streamline the customer journey from sale to installation. Focus on process improvement and enhance operational efficiency.
This position reports to the Manager of Operations Enablement and emphasizes collaboration with various teams to ensure smooth transitions for customers. You will manage order tracking and resolve issues proactively while contributing to process optimization and reporting performance metrics.
Key Responsibilities:
- Act as primary contact for customers during onboarding
- Track and manage order slippage and cancellations
- Engage in proactive issue resolution for customers
- Develop materials that enhance customer education
- Provide feedback for continuous process improvement
Requirements:
- 2+ years in a similar role or in telecommunications
- Excellent organizational skills and attention to detail
- Ability to communicate effectively with diverse teams
- Strong problem-solving abilities under pressure
- Bachelor's degree or equivalent experience
Enhance customer engagement and streamline operations as an Order Fulfillment Specialist with telMAX.
Order Fulfillment Specialist Position at telMAX in Markham employer: telMAX Inc.
TelMAX Inc. is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals in the FTTH construction sector. With a strong focus on employee growth and development, team members are encouraged to enhance their skills while contributing to impactful projects across Southern Ontario. The company offers competitive benefits and a supportive environment that values safety, quality, and client satisfaction, ensuring that every employee feels valued and empowered in their role.
