Join telMAX as a Customer Support Specialist in York Region. Engage with customers, resolve inquiries, and maintain strong relationships through excellent communication and support.
This role reports to the Customer Service Team Lead, focusing on providing outstanding service and support. You will address customer inquiries through various channels, ensuring accurate record-keeping and proactive relationship building. Troubleshooting basic technical issues and guiding customers with connectivity setups will be part of your day-to-day responsibilities.
Key Responsibilities:
- Respond to customer inquiries via phone and online platforms
- Maintain accurate records of customer interactions
- Troubleshoot internet and connectivity issues
- Guide customers through technical configurations
- Communicate updates during service outages
Requirements:
- Strong written and verbal communication skills
- Previous experience in a call center environment preferred
- Proficiency in Microsoft Office Suite
- Highly organized with effective problem-solving skills
- Commitment to customer satisfaction
Enhance customer loyalty and satisfaction as a vital Customer Support Specialist with telMAX.
Customer Support Specialist at telMAX in Markham employer: telMAX Inc.
TelMAX Inc. is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals in the FTTH construction sector. With a strong focus on employee growth and development, team members are encouraged to enhance their skills while contributing to impactful projects across Southern Ontario. The company offers competitive benefits and a supportive environment that values safety, quality, and client satisfaction, ensuring that every employee feels valued and empowered in their role.
