Enterprise Client Account Manager in Toronto

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

About the job: We are seeking a Client Account Manager Support professional to join our team, partnering with one of the fastest-growing companies in ad sales. In this role, you’ll be our client’s Enterprise Sales Team with account management activities and be instrumental in driving the success of advertising solutions. You will leverage AI based data-driven sales strategies and foster strong strategic partnerships to help clients achieve their marketing objectives.

Key Responsibilities and Accountabilities:

• Build and nurture strategic partnerships by supporting campaign performance, optimizations, and opportunities, collaborating with internal teams to achieve partner goals.
• Cultivate strong relationships with key stakeholders across partner organizations, establishing yourself as a trusted advisor and proactively advocating solutions that deliver exceptional outcomes.
• Support client engagements by deeply understanding business objectives and delivering tailored, consultative solutions for shared success.
• Contribute to RFPs, participate in client meetings, and conduct account planning and research with project managers.
• Develop media plans and campaign strategies using internal tools and data for sizing, targeting, budget, and the right measurement approach.
• Align partner objectives to platform best practices and measurement strategies.
• Work exclusively on expansion of client ad sales business for Fortune 500 companies by running end-to-end sales acquisitions through full sales cycle with thorough funnel optimization.
• Define campaign programs, support kick-off calls, and manage creative asset review and approval.
• Create bulk sheets and keyword lists for campaign launches.
• Take ownership of regular reporting: deliver trackers to monitor pacing and performance changes and provide visibility into live campaigns through weekly and end-of-campaign reports.

Job Requirements:

• 4-5 years experience in marketing, advertising, Enterprise or the digital industry.
• Experience in search, display, customer data, and ads measurement.
• Excellent analytical skills, with a clear ability to optimize and upsell media campaigns based on media performance across paid, owned, and earned channels.
• Demonstrated experience building and managing relationships with business and marketing leaders within client or agency organizations.
• Strong presentation, communication, and collaboration skills, with the ability to build relationships and convey information clearly to diverse audiences.
• Bachelor’s degree in business administration, Digital Marketing, Sales Administration or equivalent experience.

Benefits & Perks:

• Established career path supported by self-assessments, virtual training, and guided curriculum.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Diversity, Equity & Inclusion: Teleperformance is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.