At a Glance
- Tasks: Manage urgent guest and host cases, mediate disputes, and deliver positive outcomes.
- Company: Join Teleperformance's Community Support team in a dynamic Toronto environment.
- Benefits: Full-time position with opportunities for growth and skill development.
- Other info: Work on-site at a vibrant location with a supportive team.
- Why this job: Make a real difference by resolving complex community issues and enhancing guest experiences.
- Qualifications: 2+ years in customer service, strong conflict resolution skills, and a high school diploma.
The predicted salary is between 51750 - 63250 $ per year.
Handle urgent, high-stakes guest and host cases as a Senior Escalation Support Specialist in Toronto, using judgment and communication skills.
Teleperformance seeks a Senior Specialist for its client's Community Support team.
You will manage complex cases, mediate between parties, explain policies clearly, and deliver positive outcomes.
This regular, full-time position is 100% on-site at 75 Eglinton Ave E.
Key Responsibilities
- Own complex, high-value, and urgent escalations end to end
- Serve as the contact for guests and hosts
- Mediate disputes and negotiate effective resolutions
- Make financial decisions when circumstances require discretion
- Share insights on tools, processes, and policies
Requirements
- Minimum 24 months of call center or higher-level customer service experience
- Experience handling complex, high-stakes casework
- Advanced conflict resolution, negotiation, and active listening skills
- High School Diploma or equivalent and fluent English
- Availability for weekends, holidays, and changing shifts
Apply your analytical thinking, empathy, and sound judgment to resolve sensitive community cases for Teleperformance in Toronto.
Senior Escalation Support Specialist in Toronto employer: Teleperformance Spain
Teleperformance is an outstanding employer that prioritizes employee growth and well-being, offering a hybrid work model that promotes work-life balance. With a strong focus on fostering a collaborative and supportive work culture, employees are encouraged to develop their skills and advance their careers while making a meaningful impact in the B2B customer support sector. Join us in Toronto to be part of a dynamic team dedicated to excellence in service delivery.
