Senior Engagement Manager in Montréal

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success.

Overview

The Senior Engagement Manager position is a delivery leadership position in the organization in which the individual may be responsible for managing one customer or a small book of business (i.e. geography based). Alternatively, the Senior Engagement Manager may be responsible for these same duties for a very complex, large-scale program or engagement with high demands around deliverables, SLAs, or technology/practice acumen. When management duties are involved, this individual is responsible for the guidance and mentorship of a team of Engagement Managers based in a region or practice area. The Senior Engagement Manager provides ownership of customer expectations, delivery assurance of application services, and all-around outcomes for clients. The Senior Engagement Manager role is responsible for quantifying the business benefits of project outcomes throughout the engagement.

Essential Functions

• Strategic Thinker & Market Strategist
• Customer-First Mindset: Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance.
• Succinctly understands and explains how application solution addresses customer needs and discusses benefits in terms of business value versus technology features.
• Establishes and performs periodic customer, project, and solution health checks with client project teams baselined against the target metrics associated with the Value Streams defined at the onset of the engagement.
• Ensures customer reference-ability and support and enhances ongoing relationships.
• Defines and implements a communication plan that meets project and customer expectations.
• Participates in the development and execution of an account strategy in collaboration with internal stakeholders.
• Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers.
• Ability to highlight risks associated with activities that deviate from stated business goals.
• Collects and provides input into the design, development, implementation and improvement of service offerings and internal processes.
• Works with shared services groups to improve and implement changes to project delivery processes, methodology, and back-office procedures.
• Leadership Presence
• Inspires and motivates a sense of direction and purpose.
• Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values.
• Offers clarity around project goals and objectives to enable effective collaboration.
• Strategic Perspective & Judgement
• Maintains a clear view of the customers current and future business needs above and beyond the engagement deliverables.
• Uses deep industry and cultural knowledge to anticipate trends and opportunities.
• Collaboration with account team to ensure costs, planning, governance and risks are visible and issues are resolved.
• Organizational Agility Drives for Results
• Understands and supports the approach and solution design proposed by collaborating with customers and stakeholders.
• Leads, manages, and collaborates with TEKsystems internal employees and stakeholders located in near shore, offshore, or domestic delivery centers.
• Conducts informal and formal customer satisfaction surveys.
• Maintains a big picture awareness of other TEKsystems projects and potential best practices.
• Urgently and actively develops, maintains, and tracks quantifiable metrics that support business and project goals.
• Establishes an environment of continuous improvement.
• Situational Leadership
• Adjusts behavior to best fit the style of others and the style that is needed based upon the situation.
• Self-Awareness & Development
• Recognizes own strengths and weaknesses.
• Admits mistakes; proactively seeks feedback from others.
• Building Relationships / Trust & Assessing Talent
• Builds both informal & formal relationships across organization boundaries.
• Leading Inclusively
• Recruits, develops, and retains a diverse, high-quality workforce.
• Responsible for effective personnel management, development and mentorship of engagement leader team.

Education

Bachelors degree in CS/IT/IS (or related field).

Skills and Abilities

• Possesses incredible degrees of situational awareness with a customer first mindset.
• Excellent oral and written communication skills (English language), analysis and problem-solving skills as well as excellent time management and organizational skills.
• Demonstrated experience communicating and presenting at Senior executive/director levels.
• Superior people and personnel management skills.
• Self-Development: Takes an active and passionate role in their own personal and professional development.

This is a Permanent position based out of Montreal, QC.

The pay range for this position is $111200.00 - $166800.00/yr.