Enhance your customer service skills in a hybrid role at TEKsystems in Halifax, NS. Support members with group insurance inquiries while delivering exceptional service experience.
As a Customer Service Professional, you will engage with members and plan sponsors to address their questions about group insurance benefits. This position suits individuals with over a year of experience in call centers or customer support, focusing on efficient problem-solving and clear communication. With responsibilities including managing high call volumes and troubleshooting account issues, you will ensure a seamless service experience.
Key Responsibilities:
- Handle 50 inbound calls per day
- Respond to inquiries about claims and eligibility
- Investigate claim decisions and explain thoroughly
- Troubleshoot account and system issues efficiently
- Provide accurate information via phone and email
Requirements:
- 1+ years of customer service experience
- Strong verbal and written communication skills
- Proven ability to manage high-volume inquiries
- Attention to detail in quality and compliance
- Familiarity with insurance or benefits information
Utilize your customer service expertise and problem-solving skills at TEKsystems, providing exceptional support in Halifax.
Hybrid Customer Service Role in Halifax employer: TEKsystems
TEKsystems is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Toronto. With a focus on employee growth, you will have access to ongoing professional development opportunities while leading a talented team in shaping innovative technology strategies. The hybrid work model allows for flexibility, ensuring a healthy work-life balance as you contribute to impactful projects and drive success within the technology practice.
