Apply industrial troubleshooting and commissioning expertise as a Technical Support Specialist supporting Tekna customers worldwide. Coordinate service needs and system solutions.
This experienced technician supports Tekna systems through first-line troubleshooting, after-sales coordination, and replacement-part quotations. The work connects customers, operations, and engineering to support system operation and customer satisfaction. French and English proficiency supports international customer communication.
Key Responsibilities:
- Provide first-line technical support for troubleshooting and problem resolution
- Coordinate after-sales services and customer technical inquiries
- Prepare quotations for replacement parts and technical services
- Develop troubleshooting guides and technical service documentation
- Analyze recurring issues and identify reliability improvements
Requirements:
- DEC in mechanical, electrical, industrial maintenance, or relevant training
- Three to five years in technical support or field service
- Experience with commissioning, maintenance, or technical customer support
- Professional proficiency in French and English
- Willingness to travel internationally approximately fifteen to thirty percent
Use industrial support, commissioning, and customer communication expertise to strengthen Tekna system service and technical problem resolution worldwide.
Technical Support Specialist Industrial Systems in Sherbrooke employer: Tekna Group
At Tekna, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to shape the future of materials. As a Project Manager in our dynamic environment, you will benefit from ongoing professional development opportunities, competitive compensation, and a commitment to sustainability that aligns with your values. Located in a vibrant community, our workplace encourages teamwork and creativity, making it an excellent choice for those seeking meaningful and rewarding employment.
