At a Glance
- Tasks: Support client requests and improve operational processes in a dynamic IT environment.
- Company: Join a leading digital health company in Toronto with a focus on innovation.
- Benefits: Competitive salary, professional development opportunities, and a collaborative team culture.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real impact by enhancing client experiences and streamlining operations.
- Qualifications: 2+ years as a Business Analyst with strong client support skills.
Job Title
Business Analyst Job ID
90602 Location
- Toronto, Ontario
- What you will be doing: Operational responsibilities
Support ONE ID operational activities including client support, partner requests, incidents and escalations within Service Level Agreement timelines.
Execute IAM (Identity and Access Management) processes including end-user authentication and authorization.
Support communication and engagement plans for ONE ID onboarding and adoption.
Provide input to process improvements and process documentation aligned with evolving business needs.
Support testing of new features and client health validation activities in lower environments.
What you must have: 2+ years of experience as an operational Business Analyst in IT or digital health environments.
Hands‑on experience with client support and client onboarding.
Strong attention to detail with specific focus on data integrity.
Solid understanding of data integrity and data quality principles.
Strong customer service orientation and interpersonal communication skills, including experience communicating with clients and partners in an operational environment.
Strong organizational skills with the ability to multitask and meet SLA timelines.
Demonstrated experience interpreting, analyzing, and executing business processes.
Salary/Rate
- $543.75
- #J-18808-Ljbffr
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