Sales Executive / Account Manager in Toronto

Sells products and/or services and manages relationships of large named accounts to ensure satisfaction, account retention, and continued revenue growth and profitability. Responsible for business development within large named accounts in the financial services arena (CIBC, TD, Scotia, BMO, RBC). Must have strong financial technology and software sales background. Must be comfortable carrying large annual quotas and accustomed to long sale cycles.

GENERAL DUTIES AND RESPONSIBILITIES

• Manages, plans, organizes, leads and controls balanced sales growth, continued account penetration, and customer satisfaction on a long-term multi-year focus.
• Acts as primary liaison between client and FIS and understands client's needs, including financial expectations and restrictions.
• Develops and executes account plans to ensure continued revenue growth from account base.
• Demonstrates product knowledge including various solutions, markets, and competitive intelligence.
• Prepares and presents proposals to clients - utilizing FIS resources and tools.
• Negotiates, structures, and closes deals that meet customer expectations and FIS's ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise.
• Assists in the development of sales plans and strategies.
• Works to achieve sales objectives.
• Listens to concerns of customers with regard to current products/services.
• Identifies root problems and utilizes existing FIS processes to enhance satisfaction.
• Provides accurate and timely sales forecasts.
• Within client organizations, builds network of both operational and executive level users and maintains knowledge of all products and services utilized.
• Other related duties assigned as needed.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES

• In-depth knowledge of FIS products and services.
• Strong understanding of financial and/or payment solutions technology including systems, applications and banking practices.
• Requires expert negotiation and communication skills, both written and verbal.
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels.
• Requires solid decision-making and problem solving skills.
• Analytical skills are required to determine client business needs and requirements.
• Ability to remain calm under various levels of pressure.
• Ability to show established track record of involvement in industry trade groups preferred.
• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public.
• A fair amount of travel is required.

Qualifications

EDUCATION REQUIREMENTS: Bachelor's degree or an equivalent combination of education and experience as required for the specific job level.

Job Status: Full Time / Permanent