Customer Experience Representative in Toronto

At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. Our culture drives performance, and it's at the heart of everything we do. We reward creative thinking and encourage your self-development. Join us in driving a culture that supports sustainability, growth, and leadership.

We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for delivering best-in-class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do:

• Provide support and build solid relationships with our customers and sales team
• Perform accurate on-time order entry with 24 hours turnaround time
• Own your order. Make sure it is precise in terms of products and prices.
• Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
• Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information
• Collaborate on cross-functional tasks whenever required

What You Will Bring:

• Minimum 1 year of experience in a customer service role.
• Undergraduate degree or college diploma.
• Strong verbal and written communication skills, with proficiency in Microsoft Office.
• A customer-focused mindset with a commitment to delivering exceptional service.
• A results-oriented approach, with the ability to prioritize tasks, meet business objectives, and work with a sense of urgency.
• Strong attention to detail and a collaborative, team-first attitude.
• An openness to giving and receiving feedback, with a desire for continuous improvement.
• Experience with Microsoft Dynamics AX and Oracle is considered an asset.

What You Will Benefit From:

• 100% employer-paid health and dental coverage - for you and your family
• Competitive Annual base salary - $48,000
• Company-matched savings plan - we'll match your contributions up to 6% of your earnings
• $500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
• Generous paid time off, including vacation, personal days, and volunteer time
• Access to virtual healthcare services - anytime, anywhere
• Exclusive employee perks - including brand discounts & preferred pricing with external vendors
• Education reimbursement program - supporting your continued learning and development
• Monday to Friday - 9-5 schedule - 40 hours a week

Diversity, equity, and inclusion are at the core of our values at TTI. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team.