Resolve customer order inquiries at TTI in Georgina, Ontario, using communication skills, Microsoft Office, and accurate order tracking.
As a Service Order Resolution Representative, you will partner with customer service and support order management across TTI Canada. The full-time, permanent schedule runs Monday through Friday, 7:00 a.m. to 3:30 p.m. You will maintain resolution metrics, record Order Entry performance, and help improve customer satisfaction.
Key Responsibilities:
- Resolve customer inquiries and concerns with customer service
- Maintain 24 to 36 hour order resolution replies
- Track daily Order Entry performance and records
- Draft and fulfill company-wide no-charge orders
- Support training, order management, safety, and quality improvement
Requirements:
- High School or GED diploma required
- Proficient typing and ten-key skills
- Proficient Microsoft Office skills
- Excellent verbal and written communication skills
- Ability to lift up to 40 pounds
Bring order resolution, customer communication, and performance tracking skills to TTI's Georgina service operations team.
Service Order Resolution Representative employer: Techtronic Industries Canada Inc. - TTI Canada
Techtronic Industries Canada Inc. (TTI Canada) is an exceptional employer that fosters a dynamic work culture focused on growth and development. With a strong emphasis on leadership training, employees in the Field Sales Representative role benefit from hands-on experience and mentorship while working in vibrant cities like Edmonton and Calgary. TTI Canada offers competitive benefits, a collaborative environment, and ample opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Techtronic Industries Canada Inc. - TTI Canada Recruitment Team
