Enhance the client experience as a Bilingual Client Experience Coordinator. Act as the hub of communication for clients, internal teams, and field staff, driving resolution and support.
This fast-paced role demands adept coordination of client requests and field scheduling. You'll facilitate the interaction between various departments, ensuring timely resolutions and efficient operations. Your responsibilities will include managing field technician schedules, complaint resolution, and streamlining communication between clients and internal teams.
Key Responsibilities:
- Manage and respond to client support requests
- Coordinate on-site field service technician schedules
- Collaborate with sales and finance teams for issue resolution
- Approve timesheets and oversee field equipment management
- Lead end-to-end complaint management
Requirements:
- Bilingual in French and English required
- Proficient in Microsoft Office suite
- ERP experience preferred, training available
- Experience in customer support or coordination is a plus
- Strong organizational and prioritization skills
Leverage your skills in coordination to ensure prompt communication between clients and teams, while maintaining high standards of service and operational excellence.
Bilingual Client Experience Coordinator in Longueuil employer: Techo-Bloc
Techo-Bloc is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As the first General Counsel, you will not only have the opportunity to shape the legal landscape of a rapidly growing company but also benefit from a supportive environment that prioritizes employee growth and development. Located in a vibrant industry, Techo-Bloc offers unique advantages such as cross-border influence and the chance to make a significant impact on governance and strategic initiatives.
