At a Glance
- Tasks: Manage customer orders and provide top-notch support to dealers across Canada and the U.S.
- Company: Techo-Bloc, a family-owned leader in quality landscaping products.
- Benefits: Competitive salary, bonuses, health insurance, and career development opportunities.
- Other info: Enjoy workplace perks like snacks, events, and product discounts.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Bilingual in French and English, with customer service experience preferred.
The predicted salary is between 62500 - 72500 $ per year.
At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers. Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!
Job Description
- Salary: $62,500–$72,500 (based on experience) + performance bonuses
- Schedule: Monday to Friday | 9AM - 6PM or 10AM - 7PM
This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high-touch, white-glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Responsibilities
- Processing and managing customer orders (phone, email, online systems)
- Answering product availability questions and proposing alternatives as needed
- Following up on open orders and resolving issues proactively
- Taking ownership of requests from start to resolution
- Collaborating across departments to improve service flow and processes
A Day in the Life
- Handling dealer calls and inquiries (approximately 20% of the day)
- Processing orders and managing requests in internal systems
- Responding to email inquiries
- Coordinating with internal teams to resolve delivery or order issues
- Troubleshooting and resolving problems efficiently
Qualifications & Skills
- Bilingual (French & English) to support North American teams and clients
- Post-secondary education or 3+ years’ experience in landscaping or manufacturing
- 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
- Excellent communication, problem-solving, and multitasking skills
- Proven ability to manage customer conflict with positive outcomes
- White-glove, customer-first mindset with strong ownership and follow-through
- Comfortable in a fast-paced, team-oriented environment
Technical Requirements
- Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
- Familiarity with CRM software is considered an asset
- Overall strong computer proficiency
- Proficiency with Microsoft Office (Excel and Word)
Additional Information
Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:
- Group insurance and RRSP with employer contribution
- 24/7 telemedicine and Employee Assistance Program
- Training and career development opportunities
- Performance-based bonuses
- Employee recognition programs
- Product discounts and workplace perks (snacks, events, free parking)
We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.
Customer Service Specialist employer: Techo-Bloc
Techo-Bloc is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As the first General Counsel, you will not only have the opportunity to shape the legal landscape of a rapidly growing company but also benefit from a supportive environment that prioritizes employee growth and development. Located in a vibrant industry, Techo-Bloc offers unique advantages such as cross-border influence and the chance to make a significant impact on governance and strategic initiatives.
