IT Observability Infrastructure Technician in Montréal

Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe. We currently have a role as an IT Observability Infrastructure Technician - Dynatrace with our large consulting client, working for an investment bank in the downtown Montreal area.

Role: IT Observability Infrastructure Technician - Dynatrace

Type: Permanent

Location: Hybrid - Downtown Montreal, QC (roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: Base salary ranges from $85,000 - $90,000, 9% bonus, 3-5 weeks paid vacation, 6% RRSP matching benefits, sick/personal day, cell phone allowance, discounts for public transit and many other perks.

MAIN RESPONSIBILITIES

• Participate in providing design, implementation, management, integration and support (2nd and 3rd levels) for a 24*7 server and network monitoring platform.
• Maintain, upgrade and architect solutions in support of streamlined integrations across various system platforms including:
• Dynatrace
• ITRS Geneos
• Alerting Chain
• Open Telemetry
• Produce documentation on standards and guidelines for regional deployment and use of tools.
• Manage the relationship with external technology providers to review new products, escalate issues, and provide a single voice from IT Production to these technology providers.
• Evaluate current methods, software and architecture to propose and implement appropriate processes and tools to improve - automate and secure - OS Engineering and Service Delivery teams Run the Bank activity.
• Participate in global meetings and liaise with Global counterparts in Paris, UK, LATAM and APAC to ensure consistency and alignment of tools and processes.
• Attend audit and compliance reviews ensuring the team remains compliant with bank standards and to address any non-compliance.
• Ensure compliance with any and all related Policies.

REQUIREMENTS

• 3-5 years industry experience in a technology monitoring and architectural capacity.
• Fluent in English.
• System administration – In-depth knowledge and demonstrable hands-on experience in Linux/Unix and good knowledge on Windows systems.
• Good general understanding of global infrastructure, firewalls, network protocols, certificates management, network load balancing and considerations in these areas.
• Proficiency with SQL and database concepts.
• Knowledge of programming and scripting methodologies and demonstrable proficiency in writing code in one or more of the following languages: Python, Perl, Shell Scripting (Bash).
• Automation – Experience of automated test/server automation tools such as Ansible, Jenkins, Git and integration with security vaults.
• Must be Dynatrace certified, if not, within 3 months after the beginning of the contract.

SKILLS AND BEHAVIOURS

• Ability to create a collaborative environment and deliver a consensus agreement with key IT personnel.
• Good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
• Ability to work effectively in geographically dispersed cross-functional teams.
• Ability to coordinate with various technical and non-technical teams to achieve quality results.
• Introduce new ideas and processes which improve performance and productivity.
• ITIL and process minded.

Key Requirements

• 3 years of work experience with System Administration.
• 2 years of work experience with Scripting.
• 2 years of work experience with Dynatrace.