At a Glance
- Tasks: Guide customers through onboarding, ensuring they maximize their use of Brex.
- Company: Join Brex, a leading intelligent finance platform transforming how companies manage spending.
- Benefits: Competitive salary, hybrid work model, and up to four weeks of remote work per year.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that empowers businesses and drives real change.
- Qualifications: 2+ years in customer-facing roles, strong communication, and project coordination skills.
The predicted salary is between 80800 - 101000 $ per year.
Location: Vancouver, British Columbia, Canada
Department: Sales
Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most.
Implementation at Brex
Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’.
What you’ll do
- Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle.
- Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance.
- Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track.
- Assist with spend migrations and support end user adoption during deployment, helping customers feel confident and prepared for go-live.
- Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs.
- Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship.
- Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed.
- Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time.
Requirements
- 2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services.
- Some exposure to project coordination or structured implementation work.
- Strong communication skills, both with customers and internal stakeholders.
- Comfort working across technical and non-technical workstreams with guidance.
- Organized and detail-oriented, with a strong sense of urgency in driving tasks to completion.
- Collaborative mindset with the ability to work cross-functionally to resolve issues.
Bonus points
- Experience in Financial, Expense Management, or ERP software.
- Familiarity with any of the following domains: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement, or Corporate Card programs.
Compensation
The expected salary range for this role is $80,800 - $101,000 CAN. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
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