At a Glance
- Tasks: Drive client growth and retention strategies while building strong executive relationships.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Competitive salary, comprehensive benefits, retirement savings, and flexible work options.
- Other info: Dynamic work environment with endless growth opportunities and a commitment to diversity.
- Why this job: Make a real impact by leading strategic initiatives and fostering client partnerships.
- Qualifications: 10+ years in account management or business development with strong relationship skills.
The predicted salary is between 110000 - 140000 $ per year.
Location: Toronto, ON, Remote
Company Description
Grow your career with a company that shares your passion! Sodexo has an exciting new opportunity to join as our next Director, Client Growth located in Toronto. Salary Range: $110,000 - $140,000 per year, plus bonus eligibility, comprehensive benefits, a retirement savings program, and additional incentive opportunities.
At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities. Our purpose is to create a better everyday for everyone to build a better life for all.
As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
Job Description
How You'll Make an Impact
Reporting to the Vice President, Client Growth, the Director, Client Growth drives retention, renewals, and profitable growth across a portfolio of strategic client accounts. This role builds trusted executive relationships, identifies growth opportunities, and leads account strategies that strengthen partnerships and expand Sodexo's presence. Success is achieved through close collaboration with Operations and business leaders to deliver long-term client value and business results. This position requires regular travel across Canada to support client relationships, strategic reviews, and growth initiatives.
As a Director, Client Growth, you will:
- Lead Portfolio Growth Strategy & Account Planning
- Drive Client Relationships & Strategic Governance
- Manage Retention, Renewals & Portfolio Risk
- Deliver Organic Growth, Cross-Selling & Performance
Qualifications
What You'll Need to Succeed:
- Bachelor's degree in Business Administration, Marketing, Finance, Hospitality Management, or a related field; MBA considered an asset.
- 10+ years of experience in strategic account management, business development, consultative sales, client retention, or commercial leadership.
- Proven success managing complex B2B, national, or multi-site client portfolios and delivering measurable growth and retention results.
- Experience building relationships with executive and C-suite stakeholders and influencing decision-making in a matrixed environment.
- Strong commercial acumen, financial literacy, negotiation, and relationship management skills.
- Demonstrated ability to lead cross-functional initiatives and drive results through collaboration and influence.
- Proficiency with CRM platforms, Microsoft 365, data analytics, pipeline management, and financial reporting tools.
- Experience in food services, facilities management, or operational services is considered a strong asset.
- English required; French-English bilingualism is strongly preferred.
- Willingness to travel approximately 25% to 40% within Canada.
Additional Information
What Makes Sodexo Different:
Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:
- Flexible work environment
- Competitive compensation & great employee benefits
- Training and development programs
- Countless opportunities for growth
- Corporate responsibility & sustainability
- An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.
Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class. We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.
Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.
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