Account Specialist in Oakville

Location: Burnaby, British Columbia - Canada; Oakville, Ontario - Canada

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Account Specialist who will be responsible for building strong customer relationships and helping existing clients grow by realizing more value from Geotab’s fleet management and telematics solutions. This foundational role offers the opportunity to grow your account management skills in a collaborative, technology‑focused environment.

What you'll do:

• Manage a portfolio of approximately 150–200 customer accounts across Canada and the U.S., with coverage aligned to Pacific Time.
• Build strong relationships, support retention, and identify opportunities for account growth.
• Conduct proactive customer outreach, holding approximately 10–15 customer meetings each week.
• Use customer and product usage data to identify opportunities, recommend tailored solutions, reduce churn, and prepare for business reviews.
• Work closely with Sales, Solutions Engineering, and Product Development to connect technical capabilities to customer needs and share customer feedback.

To be successful in this role you will be curious, resilient, organized, and customer‑first, with the communication skills to navigate complex issues, explain technical value clearly, and follow through on commitments. In addition, the successful candidate will have the analytical skills to turn data into insights and the confidence to use AI tools in their daily workflow.

How you'll make an impact:

• Cultivate and nurture robust relationships with assigned Geotab customers.
• Act as the primary point of contact, addressing client inquiries, concerns, and requests promptly and professionally.
• Proactively engage with clients to understand their evolving needs and ensure ongoing satisfaction.
• Employ a consultative approach to identify and unlock opportunities for account expansion.
• Analyze customer usage patterns and data to recommend tailored solutions that maximize the value derived from Geotab’s offerings.
• Address intricate issues, coordinate cross‑functional resources, and ensure seamless service delivery.
• Proactively identify and mitigate potential challenges, fostering long‑term client retention.
• Utilize data analytics to uncover insights into customer behavior and usage patterns.

What you'll bring to this role:

• A post‑secondary diploma or degree, or equivalent experience; a specialization in business, engineering, computer science, or a related field is an asset.
• 3–5 years of relevant experience, including at least 1 year as an individual contributor in a consultative sales function and at least 1 year in consulting, business operations, or program management.
• Technical sales experience is required; telematics experience is an asset.
• Experience developing customer relationships and accounts, with the diplomacy and judgment to understand customer needs and recommend viable solutions.
• Strong analytical, organizational, and communication skills, with the ability to manage multiple priorities and understand technical and business requirements.
• Proficiency with CRM tools and Google Workspace applications such as Sheets, Docs, and Slides.
• Ability to support customers across Canada and the U.S. with Pacific Time coverage; domestic or international travel of up to 20% may be required.

Why job seekers choose Geotab:

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in‑person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud‑based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work‑life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings.

Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com.