At a Glance
- Tasks: Manage customer renewals and strengthen relationships using our innovative solutions.
- Company: Dynamic company focused on contractor management solutions in a collaborative environment.
- Benefits: Competitive salary, health coverage, wellness days, and LinkedIn Learning access.
- Other info: Inclusive workplace committed to diversity and personal development.
- Why this job: Join a team that values your growth and supports your career in sales.
- Qualifications: Fluency in English and French, with sales experience and strong customer service skills.
The predicted salary is between 49500 - 60500 $ per year.
In this role, you will play a key part in strengthening and growing relationships with existing customers using our ComplyWorks and SafeContractor solutions. Your primary responsibility will be to guide customers through the renewal process by demonstrating the value of our contractor management solutions while maintaining high levels of customer satisfaction and engagement.
With strong experience in commercial renewals, you understand consultative selling techniques and know how to identify customers’ specific needs and recommend suitable solutions. Your proactive approach and excellent listening skills will make you a trusted partner to our customers.
Advanced proficiency in English and French: This requirement is necessary because the position involves regular verbal and written communication with customers, partners and/or our international offices.
What that means day-to-day:
- Own and proactively manage the end-to-end customer renewal process, ensuring timely contract renewals and revenue retention.
- Engage customers ahead of renewal milestones to understand business needs, address concerns, and secure successful renewal outcomes.
- Manage renewal-related escalations by collaborating with internal stakeholders and external customer contacts to drive resolution.
- Develop and execute retention strategies that reduce churn, maximize renewal rates, and support customer satisfaction.
- Identify appropriate expansion opportunities during renewal discussions and partner with relevant teams to support growth where applicable.
What you’ll need to be successful:
- Fluency in both French and English is required.
- A minimum of two years of experience in sales and/or renewal-focused roles.
- Experience with both developing new opportunities ('hunting') and growing existing accounts ('farming') in a fast-paced work environment.
- A passion for sales and renewals, with a desire to grow your career in this field.
- A demonstrated track record of achieving successful customer renewals.
- You never consider 'no' to be the final answer.
- Proficiency with Microsoft Dynamics 365, Odoo or another CRM platform, as well as the Microsoft 365 suite.
- An excellent balance of customer service, account management and sales skills.
What you’ll get in return:
- Personal Health & Wellbeing: Integrated mental health & wellbeing support.
- Vacation – starting at 3 weeks.
- Wellness Days & Annual Giving Day – an extra to give back to yourself or your community.
- Comprehensive medical and dental coverage.
- End of the year, company-wide shut down for you to relax and recharge.
- LinkedIn Learning License for upskilling & development.
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days.
- An interview process consisting of:
- An initial discovery call with the recruiter.
- A first stage interview via Microsoft Teams.
- Additional interview with the stakeholders you’ll be working with closely in the role.
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Account Renewals Specialist in Montréal employer: Tech Sales Jobs
RSM is an exceptional employer that fosters a vibrant and inclusive work culture, empowering employees to thrive both personally and professionally. With a strong focus on employee growth opportunities and a competitive benefits package, RSM provides the flexibility needed to balance life’s demands while serving clients effectively. Working in major Canadian cities like Toronto, Vancouver, Kitchener, and Edmonton, employees benefit from a dynamic environment that encourages collaboration and innovation across diverse industries.
