At a Glance
- Tasks: Be the go-to person for clients, providing top-notch service and support.
- Company: Join Holman, a leading family-owned automotive service organization with a rich history.
- Benefits: Competitive salary, hybrid work options, and opportunities for career growth.
- Other info: Holman values diversity, equity, and inclusion, creating a supportive workplace for all.
- Why this job: Make a real impact by building strong client relationships in a dynamic environment.
- Qualifications: University degree or diploma, 3-5 years in account management, and excellent customer service skills.
The predicted salary is between 66320 - 94510 $ per year.
Holman is a global automotive leader that serves both commercial and consumer clients. Holman has been committed to doing the right thing for our people, customers, and the community since 1924. Today, Holman is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including:
- Industry-leading fleet management and leasing
- Vehicle fabrication and upfitting
- Component manufacturing and productivity solutions
- Powertrain distribution and logistics services
- Commercial and personal insurance and risk management
- Retail automotive sales
What will you do?
- Work as a single point of contact and partner with internal and external clients to provide exceptional customer service and act as a resource for all client inquiries.
- Act as a customer advocate who is readily available to customers to address needs.
- Develop and maintain relationships with assigned client base and remain focused on client retention.
- Work closely with the account management team and all internal departments to maintain ownership of accounts and associated responsibilities.
- Manage all aspects of the job effectively in a dynamic and fast-paced environment.
- Monitor and trend client KPIs and alert and facilitate custom client reporting.
- Develop and deliver Strategic Partnership Reviews (SPR).
- Make recommendations for best-in-class practices, identify cost savings opportunities, and provide analysis, inclusive of Lifecycle Cost Analyses.
- Manage action item lists, ongoing projects, and strategic initiatives from receipt through completion.
What are we looking for?
- University degree or post-secondary diploma.
- Proficient in MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, etc.).
- 3-5 years experience in account management or fleet leasing (heavy truck, commercial vehicle, or automotive).
- Superior customer service skills required, including focus on customer needs and customer relationship management.
- Excellent organizational skills, ability to manage multiple priorities and focus on attention to detail.
- Ability to travel as needed.
Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $66,320.00 - $94,510.00 CAD annually for full-time employees.
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. We are committed to creating a welcoming, inclusive and barrier-free workplace.
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