Sales Operations Manager in Kitchener

Are you the person who asks "what's the real problem?" before building the report? Do you get more satisfaction from a process that runs cleanly every week than from a deck presented to leadership? Then Jobber might be the place for you! We’re looking for a Sales Operations Manager to be part of our Sales Enablement department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team: Jobber’s mission is to make sure every blue collar business has the technology and knowledge to win, and the Sales team you support is how those businesses first find us.

As a Sales Operations Manager at Jobber, you'll go deep in the sales channel, developing the context, credibility, and relationships with Sales leaders that only come from sustained ownership. You'll sit at the table where operational decisions are made, bring a clear point of view, and influence how the channel runs. You’ll provide data-driven recommendations, you'll lead the rollout, drive adoption, and be measured on the real improvement you deliver to how our Sales team performs.

Sales Operations Manager will:

• Act as the primary Sales Operations partner for an assigned sales channel or priority area.
• Serve as a trusted thought partner to channel leaders, building a deep understanding of the channel's goals and performance drivers, and proactively raising operational opportunities they haven't yet considered.
• Proactively partner with Sales leaders and frontline teams to analyse issues, and identify opportunities for improvement.
• Make strategic recommendations where the channel can optimize and contribute to discussions on how priorities are sequenced over the coming quarters.
• Provide ongoing support while looking for longer-term solutions that reduce friction and improve consistency.

Problem Diagnosis & Recommendation

• Investigate operational problems by gathering stakeholder input, reviewing current workflows, and analyzing available data.
• Separate immediate requests from the underlying problem that needs to be solved, and structure ambiguous problems into testable hypotheses.
• Build the fact base: pull and analyze operational and performance data, size the impact, and translate findings into clear recommendations with the trade-offs made explicit.
• Document current-state processes, requirements, owners, handoffs, dependencies, and common failure points.
• Design practical improvements that make processes clearer, more efficient, and more scalable.

Project & Workstream Delivery

• Lead assigned channel projects from discovery and scoping through execution, rollout, and post-launch measurement.
• Translate business problems into clear requirements, project plans, milestones, owners, dependencies, risks, and success measures.
• Maintain structured delivery plans that give stakeholders clarity on timing, responsibilities, and decisions.
• Keep projects moving by following up on actions, resolving blockers, and escalating risks when needed.
• Develop rollout plans that include communication, documentation, training, readiness, and post-launch support, anticipating where resistance may arise and what support will be needed to make the change stick.