Branch Manager II in Winnipeg

Work Location: Winnipeg, Manitoba, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $92,100 - $130,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes?

A typical day at work might look like:

• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence.
• Promote TD’s image and goodwill within the community by participating in community events.
• Enhance customer experience by understanding their financial needs and providing appropriate solutions.
• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action.
• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues.
• Ensure overall employee scheduling is optimal.
• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives.
• Ensure accuracy of all customer transactions as per TD’s policies to achieve operational excellence.
• Mentor the team on offering One TD solutions and building lasting relationships with customers.
• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations.
• Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism.

Job Requirements:

• Undergraduate degree and/or over 5 years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems.
• Proficiency in software tools including MS Office, and internet applications.
• Strong communication skills to liaise with customers, employees, and cross-functional teams.
• A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information.
• A dedicated and committed leader who can make an impact on the team and positively influence them.

Our Total Rewards Package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Training & Onboarding: We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Accommodation: Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.