Product Group Technology Lead II in Toronto

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

Identity is where trust begins – and where fraud begins too. Synthetic identities, stolen credentials, deepfakes and AI-generated documents are making it harder than ever to answer the most fundamental question in banking: is this person who they claim to be? We need a solid, forward-looking technologist to lead our Identity Technology practice within Customer Identity & Access Management, part of Enterprise Protect.

This is a global role with end-to-end ownership of TD's identity verification and proofing technology across the North American footprint. You will lead the engineering, delivery and operations of the services that establish and verify customer identity at account origination and at every high-risk moment thereafter – including document verification services (DVS), biometric and liveness verification, out-of-wallet / knowledge-based verification through credit bureau integrations, and trusted digital identity network services such as Interac verification and document services.

We're looking for an individual with a strong engineering background – hands-on depth in identity verification platforms and full stack development – combined with experience managing multi-million-dollar, complex technology delivery portfolios. More importantly, we need someone who thinks beyond tactical solutions, sees the strategic “big picture” from an Enterprise and global perspective, and delivers innovative, modern, scalable and sustainable identity solutions for the Bank.

This role reports directly to the AVP, Customer Identity & Access Management Engineering, with end-to-end accountability for the global identity verification portfolio supporting customer onboarding, KYC-aligned identity proofing, and step-up verification across TD's digital, mobile, branch, contact centre and partner channels.

You are an experienced IT Engineering Leader with the passion and vision to deliver quality, modern identity systems. You're a self-starter with the courage to challenge the status quo, and you embrace a collaborative and innovative approach to problem-solving. The successful applicant will be a key figure in TD's digital identity journey and will execute on major strategic initiatives end to end.

Role Accountabilities:

• Strategic: Own the technology applications and services related to customer identity verification and proofing for TD globally – from strategy to execution to support.
• Own the strategic direction for TD's identity verification capability stack – document verification (DVS), biometric/liveness verification, out-of-wallet knowledge-based verification, credit bureau identity services, and digital identity network integrations (e.g., Interac).
• Oversee and be accountable for the end-to-end delivery and operations of identity technology solutions with a clear focus on strategic planning, client communication, resourcing, and financial costs on a long-term basis.
• Accountable for the end-to-end technology product roadmap and engineering leadership for Identity, including design, development, testing and deployment.
• Drive the modernization of identity verification – orchestrating document, biometric, bureau and network-based signals into risk-appropriate verification journeys.
• Defend the front door: evolve TD's defenses against synthetic identity, AI-generated documents, deepfakes and identity-enabled fraud.
• Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects.
• Accountable for alignment of identity technology solutions with TD technology strategies.
• Act as an integrator of solutions; understand industry digital identity trends and target-state capability.
• Ensure ongoing focus on reusability, scalability, and enterprise-wide identity services.
• Coordinate identity technology efforts across all CIO organizations.
• Ensure operational, reputational, and regulatory risks are understood.
• Maintain proficient knowledge of the competition, customer/industry trends and identity technology innovation.
• Ensure alignment of vendor technology roadmaps to TD technology strategy.
• Communicate business vision/goals and portfolio priorities to team members.
• Be a leader with influence – promote and drive synergies and common identity solutions across Enterprise Protect.

• Tactical (Delivery): Act as the “go-to” for your counterparts to provide secure, stable identity verification solutions to business problems and requirements.
• Responsible for oversight and delivery of technology projects across the global Identity practice.
• Establish the approach for technology deployments and manage cross-platform, cross-vendor and cross-border dependencies.
• Work with business leaders to confirm solutions are functionally aligned to a fit-for-purpose product vision.
• Partner with clients/businesses in developing business cases, RFI/RFP, contracts, service level agreements, etc.
• Oversee and support the demand management process from intake through final approval and initiation of delivery execution.
• Track major project deliverables; communicate updates; support initiatives intended to reduce time-to-market and contain costs.

• Portfolio Management: Monitor and manage capacity forecasting process compliance among Technology Delivery Leads.
• Lead the development of total cost of ownership estimates for applications and services across the Identity practice.
• Assess change requests and issues across the portfolio and identify key items for reporting.
• Manage day-to-day vendor relationships across the identity verification ecosystem.
• Work with the Technology Asset Owner team to define and manage end-to-end application and systems lifecycle management.
• Grow the expertise of your team to align with demand and technology direction.
• Foster a culture that encourages productivity, innovation, process improvement, teamwork and professionalism.
• Prioritize and manage own workload in order to deliver quality results and meet timelines.
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of your team.
• Establish effective relationships across multiple business and technology partners.

Job Requirements:

• Undergraduate or Graduate degree, or Technical Certification.
• 10+ years of relevant experience in technology engineering, technology leadership, delivery, operations and/or application management roles.
• Proven hands-on expertise in identity verification technology is a must.
• Working knowledge of enterprise CIAM/IAM platforms.
• Understanding of identity proofing and assurance frameworks and standards.
• Strong cloud engineering experience on Microsoft Azure and DevOps/DevSecOps practices.
• Full stack development background.
• Knowledge of financial services, fraud, synthetic identity, and/or KYC/onboarding environments is a definite asset.
• Understanding of strategic direction, financial management, and a deep knowledge of TD's technology environment.
• Proven track record of building and leading diverse, highly skilled, and globally distributed teams.
• Promote a collaborative culture with a sense of ownership, accountability and transparency.
• Strong analytical and problem-solving skills with attention to detail.
• Strong people, time management and organizational skills.
• Excellent interpersonal and communication skills.
• Self-starter with high initiative and the ability to learn and adapt quickly.
• A good understanding of TD's organizational structure, businesses and operational footprint globally.
• A willingness to speak up and offer a differing opinion when necessary.
• Good judgment in understanding which issues to escalate and what to resolve independently.

Additional Information:

• Join in on what others in TD Technology Solutions are doing: Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking, share your knowledge and educate others.
• Communicate and collaborate with both technical and non-technical professionals.
• Cultivate winning relationships by building trust with business and technology partners.
• Share our commitment to productivity, effectiveness and operational efficiency.
• Embrace change and witness amazing things happen.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Our Total Rewards Package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Colleague Development: If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding: We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process: We’ll reach out to candidates of interest to schedule an interview.

Accommodation: Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.