At a Glance
- Tasks: Provide first-level technical support and troubleshoot hardware and software issues for TD employees.
- Company: Join TD Bank Group, a leader in financial services with a focus on employee satisfaction.
- Benefits: Flexible schedules, competitive pay, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and learning.
- Why this job: Make a difference by helping colleagues solve tech problems and enhance their work experience.
- Qualifications: 2-3 years of experience, CompTIA A+ certification, and strong communication skills.
The predicted salary is between 49500 - 60500 $ per year.
Deliver first-level technical support onsite in Toronto with TD, troubleshooting hardware, software, applications, and employee technology needs.
As an IT Operations Analyst III, you will support TD Bank Group employees and contractors through The TD Breakroom.
Your work covers devices, applications, access processes, and incident resolution.
You will collaborate with support teams while prioritizing colleague satisfaction and first-visit resolution.
Key Responsibilities
- Provide onsite technical support for TD employees and contractors
- Troubleshoot and repair laptops, desktops, and hardware issues
- Educate users on technology and access request processes
- Resolve incidents while monitoring client satisfaction
- Escalate wide-impact issues and identify improvement opportunities
Requirements
- Two to three years of relevant experience
- Comp TIA A+ certification and technical education
- Knowledge of Microsoft 365 products and computing systems
- Excellent communication and customer service skills
- Availability for flexible rotational schedules onsite
Apply technical troubleshooting, Microsoft 365 knowledge, and customer service skills as an IT Operations Analyst III at TD.
IT Operations Analyst Technical Support in Toronto employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
