At a Glance
- Tasks: Deliver exceptional customer service and process financial transactions with accuracy.
- Company: Join TD Canada Trust, a leader in the financial services industry.
- Benefits: Competitive pay, career development, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for growth and mentorship.
- Why this job: Make a real difference in customers' lives while building your career.
- Qualifications: High school diploma or relevant experience; strong communication skills.
The predicted salary is between 22 - 28 $ per hour.
Horaire 18.75
Détails De La Rémunération 22,50$/$22.50 - 28,33$/$28.33 CAD
Lieu De Travail Saint-Jean-Sur-Richelieu, Québec, Canada
Secteur D'activité Services bancaires personnels et commerciaux
La TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l'expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l'échelle salariale au fil du temps, à mesure qu'ils s'améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l'expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d'autres besoins particuliers du secteur et de l'entreprise.
En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.
Description du poste
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
In This Role, You Will:
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
Job Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d'aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C'est d'ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d'avantages sociaux concurrentiel.
Nous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d'intégration et de formation.
Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.
L'accessibilité est importante pour nous. N'hésitez pas à nous faire part de toute mesure d'adaptation dont vous pourriez avoir besoin pour participer sans entraves au processus d'entrevue.
Associé, Expérience client in Saint-Jean-sur-Richelieu employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
