At a Glance
- Tasks: Lead a team to create unforgettable customer experiences and resolve issues effectively.
- Company: Join TD Canada Trust, a top global financial institution with a focus on client experience.
- Benefits: Enjoy competitive pay, health benefits, career development, and a supportive work environment.
- Other info: Opportunities for growth and mobility within the organization.
- Why this job: Make a real impact by connecting with diverse customers and leading a dynamic team.
- Qualifications: Undergraduate degree or 3+ years of relevant experience; strong leadership and communication skills.
The predicted salary is between 59500 - 84000 $ per year.
Work Location: Red Deer, Alberta, Canada
Hours: 37.5
Line Of Business: Personal & Commercial Banking
Pay Details: $59,500 - $84,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience?
In This Role, You Would:
- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed.
- Collaborate with One TD partners to help all customers in a way that suits their needs best.
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required.
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience.
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues.
- Administer complex daily branch administrative duties.
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines.
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed.
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly.
Job Requirements:
- Undergraduate degree and/or over 3 years of relevant work experience.
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts.
- Proficiency in software tools including MS Office, and internet applications.
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way.
- A go-getter with strong organizational, planning and time management skills.
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment.
Trainee Mobility: This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training.
Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Colleague Development: If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.
Training & Onboarding: We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process: We’ll reach out to candidates of interest to schedule an interview.
Accommodation: Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.
Manager, Customer Experience Trainee in Red Deer employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
