At a Glance
- Tasks: Engage with customers, provide financial advice, and guide them to the right resources.
- Company: Join TD Canada Trust, a leading global financial institution.
- Benefits: Competitive pay, health benefits, career development, and flexible work options.
- Other info: Dynamic team environment with growth opportunities and ongoing training.
- Why this job: Make a real impact by helping customers navigate their banking needs.
- Qualifications: High school diploma and customer service experience preferred.
The predicted salary is between 23 - 31 $ per hour.
Work Location: Hull, Quebec, Canada
Hours: 18.75
Line of Business: Personal & Commercial Banking
Pay Details: $23.37 - $31.20 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Department Overview: At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
In this role, a typical day may look like:
- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
- Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
- Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
- Participate in the timely and accurate completion of business processes and procedures.
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.
Job Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Investment Funds Canada (IFC) or equivalent – within 90 days of start date.
Licensing Requirements: For roles requiring Mutual Fund licensing, applicable registration requirements with the Canadian Investment Regulatory Organization (CIRO) must be met. Licensing registration is subject to successful completion of required background screening, including criminal and credit checks.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Training & Onboarding: We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Accommodation: Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only): Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.
Personal Banking Associate – Hull employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
