At a Glance
- Tasks: Engage with customers, provide banking solutions, and support financial needs.
- Company: Join TD Canada Trust, a leading global financial institution.
- Benefits: Competitive salary, health benefits, career development, and flexible work options.
- Other info: Dynamic work environment with opportunities for growth and mentorship.
- Why this job: Make a real impact by helping customers navigate their financial journeys.
- Qualifications: High school diploma or relevant experience; strong communication skills required.
The predicted salary is between 45700 - 61000 $ per year.
Work Location: Blainville, Quebec, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: 45,700$ - 61,000$ CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
In this role, a typical day may look like:
- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
- Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
- Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
- Participate in the timely and accurate completion of business processes and procedures.
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.
Job Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Investment Funds Canada (IFC) or equivalent – within 90 days of start date.
- Post-Secondary or Undergraduate degree (in related field) preferred.
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
- Knowledge of banking solutions and processes to advise customers.
- A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Personal Banking Associate – Blainville employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
