At a Glance
- Tasks: Troubleshoot and resolve critical network incidents in a fast-paced environment.
- Company: Join TD, one of North America's largest banks, known for innovation and teamwork.
- Benefits: Competitive salary, health benefits, career development, and flexible work options.
- Other info: Inclusive workplace focused on diversity and personal growth opportunities.
- Why this job: Make a real impact in network operations while growing your tech skills.
- Qualifications: 10+ years in network technologies with strong troubleshooting and leadership skills.
The predicted salary is between 96900 - 136800 $ per year.
Work Location: Mississauga, Ontario, Canada
Hours: 37.5
Line Of Business: Technology Solutions
Pay Details: $96,900 - $136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Department Overview: This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager rotation duties, to help fix incidents and issues. The role belongs in the L2 support team which is accountable to help resolve critical/escalated network incidents. Overall, the network operations department comprises of the L1/NOC (Network Operational Centre) team that operates on a 24/7 shift-based schedule, the L2 (Tech Response) team, the network Performance and Capacity (P&C) team, and an operational automation function as well. The primary accountability of the L2/TR team is to keep the lights on for all critical network services on a global basis.
Job Requirements - Important Skills:
- Adept at analyzing network traces to identify root cause quickly.
- An operations mindset is a must to quickly identify and fix issues and pursue fixing the root cause with other teams as necessary.
- Supervisory as well as Sr. Consulting type skills are necessary for queue management and directing other colleagues towards resolution.
- Deep technical knowledge for platforms and the way applications interact with the network are essential.
- Knowledge of new areas like Cloud, SaaS, ACI, SDWAN, etc. are key for troubleshooting across network platforms.
- Having CCIE, F5, Palo Alto, DC, and SDWAN qualifications will be a definite plus.
Other Key Skills:
- Strong leadership skills in troubleshooting complex incidents in a time-sensitive manner.
- Experience in using Automation and advanced network management tooling to resolve incidents quickly and efficiently.
- Dependable, innovative, accountable, passionate, transparent, and collaborative.
- Strong knowledge of networking technologies and platforms including Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS, and CDN.
- Soft skills – working with people and resolving conflicts.
Experience Job Requirements:
- 10+ years of solid hands-on relevant experience on Wired and Wireless technologies.
- Expert level trace analysis skills are a must.
- Experience supporting a large and complex network environment.
- Experience in exploring and implementing automation for proactive monitoring and reducing incident resolution time.
- Flexible with on-call & rotation and shift timing.
Additional Information:
- Join in on what others in TD Technology Solutions are doing.
- Inspire a positive work environment and help champion quality, innovation, teamwork, and service to the business.
- Learn voraciously, stretch your thinking.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities. If you require accommodation for the recruitment/interview process, please let us know.
The ideal candidate would have ample troubleshooting experience and proven prowess in network operations. Someone who has a great operational background and is ready to wear the operational hat. Great communicator capable of working with senior levels of management. Fully hands-on resource with the ability to multitask, prioritize, and deal with challenges in real-time.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.
IT Ops Specialist in Mississauga employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
