At a Glance
- Tasks: Deliver exceptional customer service and process financial transactions with accuracy.
- Company: Join TD Canada Trust, a leading global financial institution.
- Benefits: Competitive pay, health benefits, career development, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for growth and mentorship.
- Why this job: Make a real impact by helping customers and building lasting relationships.
- Qualifications: High school diploma or relevant experience; strong communication and organizational skills.
The predicted salary is between 50715 - 61985 $ per year.
Work Location: Mascouche, Quebec, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: $22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Department Overview:
At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
Job Description:
Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and provide excellent customer experience? If so, apply for the position of Customer Experience Associate.
In this role, you will:
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures.
- Understand and determine customer needs to recommend solutions specific to those needs.
- Respond and resolve customers' concerns using standard procedures.
- Achieve assigned goals and business objectives by promoting banking solutions.
- Connect personally with customers to advise them appropriately on banking solutions.
- Help build a positive, diverse, and equitable work environment.
- Deliver quality customer experiences and recommend operational improvements.
Job Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Strong administration, organizational, planning, and time management skills.
- Hands-on knowledge of using MS Office (Word, Excel, and Outlook).
- A go-getter who can exercise initiative and be detail-oriented.
- A dynamic communicator with established customer experience skills.
Our Total Rewards Package reflects the investments we make in our colleagues to help them achieve their financial, physical, and mental well-being goals.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued.
Training & Onboarding:
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process:
We'll reach out to candidates of interest to schedule an interview.
Accommodation:
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers throughout the interview process.
Customer Experience Associate – Mascouche employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
