Deliver trusted banking support from Markham as a TD Contact Centre Customer Service Representative with strong communication and listening skills. The position follows a hybrid model after training.
This Contact Centre Representative III role supports TD's Personal & Commercial Banking customers. You will assist inbound callers, answer account inquiries, resolve concerns, and recommend relevant TD products or services. Twelve weeks of onsite training prepares you for primarily offsite work.
Key Responsibilities:
- Provide friendly support using TD products, services, and solutions
- Resolve customer inquiries at the first point of contact
- Ask questions and respond empathetically to customer concerns
- Meet experience, advice, quality, compliance, and productivity objectives
- Participate in ongoing training and coaching
Requirements:
- High School Diploma or equivalent
- Exceptional communication and listening skills
- Ability to de-escalate stressful situations with empathy and urgency
- Ability to multitask across systems, applications, and multiple screens
- Integrity managing sensitive information under regulatory and compliance guidelines
Use customer service, problem-solving, and digital navigation skills to support TD clients across their banking needs.
TD Contact Centre Customer Service Representative in Markham employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
