Lead banking operations in Markham with people leadership, process management, risk oversight, and service delivery accountability at TD. This is a 37.5-hour role.
As Team Manager II, Operations, you will lead complex Personal & Commercial Banking activities and guide a high-performing team. The role includes coaching employees, managing workloads, resolving escalated issues, and maintaining compliance. You will also support process enhancements, change initiatives, and operational performance.
Key Responsibilities:
- Lead teams delivering operational objectives and quality service
- Monitor service standards and implement corrective actions
- Resolve escalated customer, partner, and operational issues
- Identify risks, incidents, and continuous improvement opportunities
- Coach employees and manage performance activities
Requirements:
- Five or more years of relevant experience
- Undergraduate degree or college diploma preferred
- Strong process management and business knowledge
- Experience managing complex operations or functional areas
- Knowledge of compliance controls and risk frameworks
Bring operational leadership, risk management, and team coaching expertise to TD's Personal & Commercial Banking business in Markham.
Operations Team Manager Banking in Markham employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
