At a Glance
- Tasks: Engage with customers, provide banking solutions, and support frontline staff.
- Company: Join TD Canada Trust, a leading global financial institution.
- Benefits: Competitive salary, health benefits, career development, and flexible work options.
- Other info: Dynamic environment with growth opportunities and supportive training.
- Why this job: Make a real impact by helping customers with their financial needs.
- Qualifications: High school diploma or relevant experience; strong communication skills required.
The predicted salary is between 45700 - 61000 $ per year.
Work Location: Saint-Romuald, Quebec, Canada
Hours: 37.5
Line Of Business: Personal & Commercial Banking
Pay Details: 45,700$ - 61,000$ CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Department Overview: At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
In This Role, a Typical Day May Look Like:
- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
- Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
- Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
- Participate in the timely and accurate completion of business processes and procedures.
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.
Job Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Investment Funds Canada (IFC) or equivalent – within 90 days of start date.
- Post-Secondary or Undergraduate degree (in related field) preferred.
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
- Knowledge of banking solutions and processes to advise customers.
- A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.
Our Total Rewards Package includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Training & Onboarding: We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Accommodation: Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
Personal Banking Associate Trainee (Full time)- St-Romuald, South shore of Quebec city in Lévis employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
