At a Glance
- Tasks: Engage with customers, process transactions, and provide tailored banking solutions.
- Company: Join TD Canada Trust, a leading global financial institution.
- Benefits: Competitive pay, health benefits, career development, and a supportive work environment.
- Other info: Attend our Open House on November 10th to meet us and apply!
- Why this job: Make a real impact by enhancing customer experiences in a dynamic team.
- Qualifications: High school diploma or relevant experience; strong communication and organizational skills.
The predicted salary is between 50715 - 61985 $ per year.
Work Location: Kelowna, British Columbia, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay Details: $22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
In this role, you will:
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
Job Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
Come join our in-person Open House Meet & Greet event on Tuesday, November 10th, 2026 at 11:00am-1:00pm in Kelowna, BC!
We're hiring part-time Customer Experience Associate roles and we'd love to meet you!
When: Arrive anytime between 11:00am-1:00pm PST
Location: TD Branch at 100-1633 Ellis Street, Kelowna, British Columbia.
Bring your resume! We're excited to meet you then!
Customer Experience Associate in Kelowna employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
