At a Glance
- Tasks: Lead and mentor a team to deliver exceptional customer experiences at TD Canada Trust.
- Company: Join TD Canada Trust, a leader in banking with a focus on customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional development and teamwork.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Undergraduate degree or 3+ years of relevant experience in banking or customer service.
The predicted salary is between 58500 - 71500 $ per year.
Lead customer experience excellence at TD Canada Trust in Gravenhurst, Ontario, using coaching and operational leadership to support frontline banking. As Manager Customer Experience II, you will mentor branch employees, coach advice-giving conversations, and help deliver positive customer interactions. You will manage scheduling, workflows, compliance, and administrative duties within Personal & Commercial Banking. The role also includes resolving complaints, collaborating with One TD partners, and maintaining customer-facing areas according to guidelines.
Key Responsibilities:
- Mentor employees toward exceptional customer experiences and operational excellence
- Maintain schedules, compliance, policies, procedures, and conduct guidelines
- Coach advice-giving strategies and customer conversation techniques
- Resolve complaints and support frontline escalation processes
- Monitor workflows, assign duties, and improve operational issues
Requirements:
- Undergraduate degree or over three years of relevant experience
- Knowledge of process management, banking solutions, and operational functions
- Proficiency with MS Office and internet applications
- Tactful communication with customers, partners, and management
- Strong organization, planning, time management, and influential leadership skills
Bring customer coaching, compliance awareness, and branch operations leadership to TD Canada Trust in Gravenhurst.
Customer Experience Branch Manager in Gravenhurst employer: TD
TD Securities is an exceptional employer located in Toronto, Ontario, offering a dynamic work environment that prioritizes innovation and professional growth. With a strong commitment to employee development, competitive compensation, and a comprehensive benefits package, TD fosters a culture of collaboration and inclusivity, empowering colleagues to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and you can make a meaningful impact in the capital markets sector.
