At a Glance
- Tasks: Lead AI operations and observability strategies to enhance enterprise technology.
- Company: Join TD, a leading global financial institution with a focus on innovation.
- Benefits: Competitive salary, health benefits, career development, and flexible work options.
- Other info: Opportunities for mentorship and continuous learning in a diverse environment.
- Why this job: Shape the future of technology in a dynamic, impactful role.
- Qualifications: 15+ years in tech delivery, strong leadership, and Agile experience required.
This is a high-impact leadership opportunity to shape how enterprise technology operations evolve in the age of AI. The AVP will influence strategy across observability, resilience, incident intelligence, and automation at enterprise scale, while working on some of the most important challenges in modern operations: reducing noise, accelerating recovery, improving customer stability, and enabling safe, governed adoption of AI in production operations.
This leader will play a central role in advancing intelligent triage, summarization, root cause hypothesis generation, runbook automation, and self-healing capabilities in a controlled enterprise environment.
Depth and Scope:
- Define and execute the enterprise strategy for Observability, AIOps, SRE, and incident intelligence.
- Lead global teams responsible for the platforms, practices, and product roadmap that enable 24x7 operational visibility and resilience across critical technology services.
- Drive the next phase of transformation from reactive monitoring to predictive, AI-assisted operations by advancing telemetry standards, improving signal quality, and scaling automation across the incident lifecycle.
- Partner closely with engineering, platform, and application teams to embed observability into design, build, and run practices, while also leading vendor strategy, platform rationalization, and cost optimization.
- Build trusted partnerships across engineering, infrastructure, architecture, risk, and control functions to deliver secure, stable, and scalable operational outcomes.
- Establish governance and guardrails for AI and LLM-enabled operational workflows, with a strong focus on explainability, auditability, resiliency, and data protection.
- Improve service availability and reduce customer-impacting outages.
- Enable faster recovery and proactive issue prevention.
- Enhance reliability of digital and core banking platforms.
Education and Experience:
- Undergraduate degree or Technical Certificate.
- 15+ years of development and technology delivery experience with Agile Delivery Experience preferred.
- Strong experience with APM, Event management, Operational Automation and Reporting Platforms Including Dynatrace, Datadog, Splunk PagerDuty, RunDeck, PowerBI.
- Demonstrated ability to influence senior stakeholders, lead through ambiguity, align teams to measurable outcomes, and create a culture of accountability, innovation, and continuous improvement.
Associate Vice President, Technology, AI Operations and Observability in Toronto employer: TD Bank
TD Bank is an exceptional employer that fosters a collaborative and inclusive work culture in the heart of Toronto. With a strong commitment to employee growth, we offer comprehensive training programs and career advancement opportunities, ensuring that our team members thrive in their roles. Join us to be part of a dynamic environment where your contributions directly impact the future of banking and financial services.
