At a Glance
- Tasks: Deliver exceptional customer service and process financial transactions accurately.
- Company: Join TD Canada Trust, a leading global financial institution.
- Benefits: Competitive pay, health benefits, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Make a real impact by enhancing customer experiences every day.
- Qualifications: High school diploma or 1+ years of relevant experience required.
The predicted salary is between 50715 - 61985 $ per year.
Work Location: Regina, Saskatchewan, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay Details: $22.00 - $27.21 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
In this role, you will:
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to‐date on the status of routine activities.
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
Job Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
Customer Experience Associate in Regina employer: TD Bank
TD Bank is an exceptional employer that fosters a collaborative and inclusive work culture in the heart of Toronto. With a strong commitment to employee growth, we offer comprehensive training programs and career advancement opportunities, ensuring that our team members thrive in their roles. Join us to be part of a dynamic environment where your contributions directly impact the future of banking and financial services.
