Workplace Ambassador

Work Location: Ottawa, Ontario, Canada

Hours: 37.5

Line of Business: Business Management, Strategy & Support

Pay Details: 45,700 - 61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

The Enterprise Real Estate Workplace Ambassador is the heartbeat of our office experience – a visible, mobile individual who makes every floor feel welcoming, engaging and human. This isn't a desk job; it's a moving, people-focused role that enhances the office experience. You'll spend your day in motion: keeping shared spaces polished, helping colleagues find what they need and sparking little moments of colleague engagement.

What You'll Do

• Elevate Shared Spaces
  • Bring our spaces to life by keeping cafés, coffee stops, inclusive spaces, and meeting rooms guest-ready throughout the day.
  • Own café and coffee operations – managing inventory, restocking supplies, and ensuring everything runs seamlessly behind the scenes.
  • Maintain a polished, welcoming environment by keeping spaces clean, organized, and consistently stocked.
  • Ensure meeting rooms are always ready to go with timely setups, resets, and proactive floor walkthroughs.
  • Spot and solve issues before they're noticed – conducting regular floor checks and coordinating cleaning, maintenance, or repairs as needed.
• Support the Workplace Experience
  • Be a go-to, on-the-floor resource for colleagues—offering real-time support, guidance, and problem-solving.
  • Help colleagues navigate the space with ease, from finding workstations to understanding seating zones and hubs.
  • Partner with teams across the business to support day-to-day workplace needs.
  • Create a welcoming, approachable presence that makes colleagues feel supported and taken care of.
• Drive Colleague Engagement
  • Help bring workplace moments to life—supporting in-office programming, enterprise events, and surprise-and-delight experiences.
  • Assist with event execution, including setup, catering coordination, and on-the-day support.
  • Ensure spaces are thoughtfully prepared before, during, and after events to deliver a seamless experience.
  • Act as a porter, moving flexible furniture in shared spaces and setting up rooms to layout specifications.
• Keep Operations Running Smoothly
  • Welcome visitors and provide friendly wayfinding and support.
  • Submit, coordinate and track facility and technology service requests.
  • Optional: step into additional roles such as Fire Warden or First Aid Representative (training provided).

Job Requirements: What the Role Requires

• Stay active and visible across multiple floors – this is a hands‐on, on-the-ground role.
• Comfort being on your feet for extended periods throughout the day.
• Ability to lift and move supplies (up to 50 lbs) as needed.

What You Bring

• Post‐secondary education or equivalent experience in office administration, hospitality, workplace services, or similar.
• Strong organizational skills with the ability to juggle priorities in a fast‐paced environment.
• A hospitality mindset – you're proactive, adaptable, and service‐driven.
• Excellent communication and people skills; you're confident engaging with a wide range of colleagues.
• Comfort working in a high‐visibility, dynamic corporate setting.
• Tech savvy, with proficiency in Microsoft Office (Word, Excel, PowerPoint).

Our Commitment to Diversity, Equity, and Inclusion

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.