Build trusted customer relationships through banking advice and accurate transactions at TD Canada Trust in West Vancouver. The schedule is 18.75 hours.
This Customer Experience Associate role sits on the frontline of TD Bank's Personal and Commercial Banking business. You will provide service, information, and advice to existing and prospective customers while identifying relevant product and service opportunities. Success includes handling confidential matters with discretion, meeting assigned goals, and maintaining timely, accurate business processes. An undergraduate degree or equivalent is an asset, while high school education and relevant experience are required.
Key Responsibilities:
- Connect personally with customers about banking solutions
- Provide information and advice on products and services
- Exercise discretion when handling confidential customer matters
- Achieve assigned goals and business objectives
- Recommend operational improvements supporting excellence
Requirements:
- High school diploma and one or more years' relevant experience
- Undergraduate degree or equivalent considered an asset
- Customer experience skills with diverse people
- Initiative and accuracy while managing changing priorities
- Farsi language skills considered an asset
Use customer insight, clear communication, and banking knowledge to create positive experiences for TD customers in West Vancouver.
Personal Banking Customer Experience Associate in Vancouver employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
