Amazon Connect expertise defines this senior support position in Toronto, supporting TD's contact center technology environments. Apply advanced troubleshooting and monitoring skills across North America.
As a Senior Contact Center Support Specialist, you will provide expert technical support for Amazon Connect. The senior level position requires deep contact center technology knowledge, including Cisco UCCE and VOIP. You will support highly complex incidents and problems while collaborating with Engineering and Delivery groups.
Key Responsibilities:
- Provide level three support for complex incidents and problems
- Troubleshoot and provision contact center infrastructure solutions
- Monitor system performance across North American contact centers
- Support infrastructure changes and quarterly maintenance windows
- Lead tooling discussions and maintain tool platforms
Requirements:
- Minimum five years of relevant experience
- Five-plus years supporting IP telephony and contact centers
- Expert knowledge of Cisco UCCE and VOIP
- PowerShell, Python, and REST API coding experience
- Strong verbal and written communication skills in French and English
Bring Amazon Connect, Cisco UCCE, VOIP, and incident management expertise to TD's senior contact center support team.
Senior Amazon Connect Support Specialist in Toronto employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
