At a Glance
- Tasks: Support customers through the auto claims process with empathy and professionalism.
- Company: Join TD Insurance, a leader in customer service and support.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Dynamic team environment with opportunities for continuous learning and advancement.
- Why this job: Make a real impact in customers' lives while growing your career.
- Qualifications: Experience in auto claims preferred; strong communication and customer service skills required.
The predicted salary is between 52700 - 74400 $ per year.
Location: North York, Ontario, Canada
Schedule: 35 hours per week
Sector: TD Insurance
Salary Range: $52,700 - $74,400 CAD
TD is committed to offering fair and equitable compensation to all colleagues. Opportunities for growth and skill development are essential characteristics of the colleague experience at TD.
Description:
TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers. Our Auto Centre teams provide a convenient, one-stop experience — enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location.
About the Role:
As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way.
Key Responsibilities:
- Customer Experience (Legendary Service)
- Deliver a customer-first experience through empathy, active listening, and clear communication.
- Provide timely updates and guidance, ensuring customers feel supported during the claims process.
- Welcome and assist customers onsite, creating a professional and reassuring environment.
- Execution & Claim Management
- Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals.
- Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution.
- Review and reconcile repair estimates to support fair and appropriate settlements.
- Maintain detailed and accurate claims documentation.
- Analytical Thinking & Risk Management
- Gather, assess, and validate information from multiple sources to support claim decisions.
- Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines.
- Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards.
- Collaboration & Teamwork
- Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service.
- Contribute to team performance by supporting operational goals and maintaining productivity metrics.
- Growth & Continuous Improvement
- Develop expertise in claims handling, coverage, and investigation practices.
- Contribute to process improvements and support a culture of continuous learning.
- Pursue professional development, including CIP designation (asset).
What You Bring:
- 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged.
- Strong ability to manage high-volume workflows (100+ claims) with attention to detail.
- Proven customer service and communication skills.
- Effective time management and prioritization in a fast-paced environment.
- Demonstrated ability to analyze, investigate, and negotiate outcomes.
- Post-secondary education is an asset.
- Progress toward or completion of CIP designation is an asset.
Why TD Insurance:
- A supportive and inclusive culture that values your growth.
- Opportunities for career development and advancement.
- Meaningful work that makes a real impact in customers’ lives.
We look forward to hearing from you!
Auto Claims Advisor – North York in Toronto employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
